One of the principles relating to social media that I advise colleagues at BHT to follow, is never to be negative about others. Sadly, it is a principle that I don’t always follow, and this post is another example of my inconsistency!
Back in November I received an unsolicited sales email from Kayleigh Ellis, Business Development Manager of Business Agility. She was selling a SharePoint product. We already have SharePoint and use it for a range of purposes including remote working, and for Board and committee papers. I replied on the same day with a brief, but courteous, response saying that we were very happy with our current arrangements. I ignored the reference to “How Real Companies use SharePoint” as I don’t think she meant to suggest we were not a “real” company.
Two days later she emailed again, completely ignoring my response, asking whether I wanted to see if I had received the email and whether she could arrange a quick call with me.
My response, again that same day, was a bit briefer but to the point.
In March Kayleigh wrote again, this time saying that “the last time we were in contact I asked how your intranet was being used”. She wanted to know if Brighton Housing Trust had adopted SharePoint. I think my response wasn’t too nuanced when I simply replied: “Please unsubscribe me from future mailings”.
Today Kayleigh wrote to me again: “Following on from my recent emails, I wanted to extend an invitation to you and your colleagues to attend one of our forthcoming workshops.” Her email concluded: “I really hope to meet you personally on the day.”
“I have replied three times saying we were not interested and requesting to be removed from your mailing list. If the response I have received from you to my previous emails, i.e. that you completely ignore the wishes of a potential customer, is an indication of your standards of customer service, then I really would not want to engage with your business. I intend to blog about your company’s poor response to a potential customers.
“Have a good weekend! Andy”
I feel better for that. I hope you, too, have a good weekend.