Changes to Legal Aid come in to force today

Today is a sad day. For the first time in many years our advice centres in Brighton, Eastbourne and Hastings may have to turn people away.

While changes to the NHS, welfare reform and the ability of Iain Duncan Smith to live off £52 per week are dominating the headlines, changes to who has access to legal advice and representation come into force.  The CAB has on its website a clear summary of the changes to legal aid

Of course, everyone has the right to access the law, but as Judge Sturgess once said, “Justice is open to everyone in the same way as the Ritz Hotel”. The reality is that many people who might need advice and representation might, as of today, not get it.

If you feel you might need advice, do find out whether you are eligible. Thanks to support from Brighton and Hove City Council, Eastbourne Borough Council, and Hastings Borough Council, we may still be able to help.

You can find contact details for our advice centres here.

The invaluable work of advice services, services which are now under threat

In today’s Argus there was a report on the prosecution by Hastings Borough Council of a landlord for ignoring a property improvement notice. The landlord, who is well known to BHT’s Hastings Advice Centre in Hastings, failed to deal with damp, fire safety and domestic hygiene hazards. He was fined £4,250 and ordered to pay full costs.

The Argus quotes Cllr Kim Forward, Hastings’ lead member for housing: “We are sending a clear message to the landlords in our town who do not comply with the regulations which ensure their tenants are adequately protected. We will not tolerate poor housing, and if you won’t work with us to improve your property if it is substandard, you can expect us to use the full force of the law against you.”

What did not come across in the article was the persistent and sterling efforts of BHT staff who pursued this case for over 12months. With reforms to legal aid and the squeeze on funding from local councils, our ability to take on cases like this will be severely limited.

BHT advice staff are often not recognised for their work. They deal with issues like this on a daily basis and, as a result, can receive abuse and threats from certain landlords (although most landlords are dedicated to providing a good service and are responsive to the welfare of their tenants). At the same time advice staff cope with clients who can be challenging. They then have the backdrop of the uncertainty over their future because of funding cuts.

A civil society should be judged by how it treats the weakest and most marginalised of its community. BHT Hastings Advice, with Hastings Borough Council, have shown how a civil society should respond to poor housing. It is a shame that such services are under threat.

Seeking advice at the earliest possible time can save a huge amount of time, added complications and worry

We can’t pick up the newspapers these days without hearing about the struggle ordinary people have in making ends meet. Inflation is up again, fuel bills are causing huge anxiety, and many households going ow having to cope with the additional cost of Christmas.

Where households are getting into financial difficulties it is important that they get advice at the earliest possible time.

I’ve recently been told that our Eastbourne Advice Centre is seeing an increase in the number of people who are delaying seeking advice until their situation is at a critical point.

My colleague, Sue Hennell,  BHT’s Advice Services Manager  in East Sussex  told me  that it is very common for people to feel unable to face up to the growing difficulties if at all possible.  She said that it is never too late to get advice but that her advice is not to delay if at all possible.  Early advice can save a huge amount of time, added complications and worry.

Sue told me: “In over 80% of housing cases, we either prevent homelessness or achieve other positive outcomes such as sorting out disrepair and helping with finding accommodation.”

Here is an example of a client, John (not his real name) who we have helped. John was a client of our Eastbourne Advice Centre and knows first-hand how important it is to get advice as soon as possible. He said: “I came to the advice centre because I was unemployed and six months behind on my mortgage payments. I had left it and left it and eventually it got so bad that the mortgage company applied to the County Court for a Warrant of Possession.

“I thought that I would lose my home and couldn’t see a way out of it.

“I went to see an adviser at BHT Sussex and they realised I had not been receiving a state pension or pension credits. They were able to adjourn the hearing for 6 weeks and make an application for the state pension and pension credits.

“I received a backdated payment which allowed me to pay off my mortgage arrears and I was then able to pay my mortgage each month with the on-going payments.

“I had spent the last six months worrying about losing my home and wondering what I was going to do. Early advice would have prevented all of this worry and stress. I should have sought advice as soon as the problem started.”

BHT Sussex Eastbourne Advice has recently moved to share an office with Citizens Advice Bureau, Eastbourne. The co-location of the two advice agencies has resulted in a ‘one stop shop’ for advice in Eastbourne.

Click here for contact details of our advice centres in Brighton, Eastbourne and Hastings.

The Mayor of Brighton and Hove visits BHT’s Advice Centre

The Mayor of Brighton and Hove, Councillor Bill Randall, today visited BHT’s Advice Centre in Queens Road, Brighton.

The Mayor, Bill Randall, visits the Brighton Advice Centre

The Mayor of Brighton and Hove, Cllr Bill Randall, visits BHT’s Brighton Advice Centre

Cllr Randall met staff who provide housing, welfare benefit, debt and immigration advice and representation.  Last year the Advice Centre worked with 3,912 men and women.

In 2011/12, because of the work of the Advice Centre, homelessness was prevented or accommodation found in 1,531 cases.

After the visit, Bill acknowledged that the Advice Centre makes a huge contribution to meeting many of the City Council’s strategic priorities including the prevention of homelessness and rough sleeping, reducing inequality through helping clients out of poverty, and achieving community cohesion through immigration advice helping families achieve stability and live together.

I a statement, he said: “Most distressing is to hear about the trafficked children brought here for domestic service or prostitution. Some are as young as 13. Often these children are referred to as ‘young people’. In reality they are children and need our protection.”

The Advice Centre prevented homelessness in 70% of cases. This represents a huge financial saving for the local authority but more importantly there are fewer people sleeping on the streets and fewer people in temporary accommodation.

The Big Interview (Argus 10th November 2012)

On Saturday, November 10th, the Brighton Argus carried an interview with me.  The focus was housing in Brighton. Unfortunately, the Big Interview (as the weekly item is called) is not posted online.  So here is the text of the interview:

What are the main housing challenges faced by Brighton and Hove?

Simply, there’s a shortage of supply to meet the ever-increasing demand for housing.  The rising cost of the housing that is available is making it increasingly difficult for people to meet their housing costs. The increasing demand for homes in the City is partly due to the increasing number of single person households, and partly due to more people are moving here.

Brighton has a low wage economy.  Those jobs that are available, often in the service and retail sectors, are subject to enormous competition.  It is not uncommon that graduates from our two universities end up in non-graduate jobs in order to remain in the City.

While people joke that this has led to us having the most qualified baristas in the country, the harsh reality is that this trend excludes less qualified, local staff out of the jobs market. Low wages, coupled with high housing costs, is not a healthy mix if we want to live in a City at ease with itself.

Do we face any pressures that other areas don’t?

Brighton and Hove is sea- and land-locked.  There are relatively few sites on which to build new homes.  It has a thriving economy and is an attractive place to live and work.  The challenge for the City is its ability to accommodate the businesses that will provide jobs, and the homes for people to live in.

I really hope that we get the balance right between jobs and homes.  I would hate to see Brighton become a dormitory town, with most residents commuting to jobs elsewhere.  If I wanted to live in a town like that I would move to Worthing!

I would support the building of housing between Falmer and Woodingdean, but that is unlikely to be agreed.  So if we can’t go south and cannot encroach on the National Park, the only way, as Yazz sang in the 1980’s, is up!  We need a debate on the number of high rise developments that the City needs.

Unfortunately, the debate on tall buildings has been skewed by the controversies surrounding the ‘Roaring Forties’ tower in the Marina and the King Alfred proposals.

Where we have a real advantage over other areas is the range and effectiveness of support services.  Where elsewhere in the country such services are being decimated, in Brighton and Hove, with all party support, most have been protected, and homelessness has been prevented.

What part do you and Brighton Housing Trust play in addressing these issues?

One of the most important things we do is to prevent homelessness.  Last year, because of our work, mainly through our Advice Centre in Queen’s Road, we helped 4,116 households from becoming homeless.

Unfortunately, because of changes to the Legal Aid system, from next April, we will be able to help fewer people unless we can attract funding from new sources.  The visible consequence will be more people living on the streets.

In addition to preventing homelessness, we do a lot of work addressing those issues that may have led people to homelessness. We help people to prepare for housing – what it takes to be a good tenant, how to work with, not against, landlords, and how to increase the housing opportunities available to people.

We provide relatively few homes but the work we do in preventing homelessness and finding practical solutions for people in housing need means that BHT’s contribution to resolving issues relating to housing demand is far greater than our modest size.

What would you most want to see happen to tackle these challenges? Can local or national Government help?

In Brighton and Hove, local government could help by agreeing to build 750 homes at Toads Hole Valley.  Perhaps more homes should be considered on this site, a thousand or fifteen hundred, but I doubt there would be support for that.

The government should invest in truly affordable social housing.  The campaign group, Homes for Britain, says that every £1 spent on housing puts £3 into the economy.  And for every £1 spent on construction, government gets 56p back in reduced welfare payments.

Over the lifetime of this government, £35 billion will be spent of housing benefit, yet just £4.5 billion is being spent on building.  It is economic madness.

The right to buy doesn’t help.  Over the last 25 years housing has moved from being affordable and available to meet local demand, to being available only at unaffordable rents.  I heard the other day about a former council house, once with a rent of £120 per week, now being let out privately for £750 per week.

Are more people coming to you in crisis now than in the past and is that down to the recession or other factors? i.e. are economic circumstances driving people onto the streets?

Over the last two years we have seen a sharp increase in the number of people sleeping on the streets in Brighton.  That appears to have steadied over the last year partly due to excellent work being undertaken by Brighton and Hove City Council, CRI, Sussex Central YMCA, BHT and others.

I am amazed at the resourcefulness and sacrifices people make in order to keep themselves and their families in one piece.  We regularly come across single people, holding down jobs, but living in cars because they can’t afford housing.  Parents, usually women, are going without food, to ensure that their children have what they need or to heat their homes.

The latest increases in fuel charges might well push some households over the edge, and there is plenty more bad news yet to come.

So do you foresee the situation getting worse in the immediate future? What is your worst fear? What is your best hope?

The introduction of Universal Credit from next year, changes to the Social Fund and further restrictions on housing benefit, will likely result in more people getting into difficulty.

The plan with Universal Credit is to merge into one payment most of the benefits received by a household.  Universal Credit will be paid monthly, leading to new challenges for households to stretch the cash throughout a longer period.  It will also incorporate housing benefit payments.  This could lead to an increase in rent arrears resulting in losses for landlords and an increase in evictions.

The Department of Works and Pensions expects 80% of claims to be made online.  At BHT we have carried out our own research and have found that 71% of our clients appear to have the means and support to make claims online.  But when you take away the facilities and support BHT provides, that number falls to just 19%, similar to the assessment the DWP itself has made.

My biggest fear is that more people will fall foul of the new welfare regime and will lose their benefit entitlement, sometimes for prolonged periods.  This will result in three H’s: hardship, hypothermia and hunger.

The challenge for charities like BHT is how we can find a twenty first century solution to poverty.  Food banks are already doing a roaring trade. I fear we will soon see the opening of food kitchens.  A depressing note on which to finish.

The work of BHT’s Advice Centre: preventing homelessness, reducing inequality, community cohesion

This morning I reviewed the impact made by BHT’s Advice Centre in Brighton. Here are some basic statistics. I would ask you to reflect on the difference we make to the City and the consequences should this service close:

  • 35% clients belong to a BME group
  • 42% clients have either a disability, addiction or suffers from mental or physical ill health
  • 55% of housing clients are in “priority need” and so the possible responsibility of the City Council.

Positive Outcomes (expressed as a percent) of Cases Closed during 2011/12

  • Housing Advice 88% (This includes homeless prevention, conditions improved, accommodation found, better able to manage affairs)
  • Housing court duty 85% (This includes homelessness prevented through stopping a possession order or execution of bailiff’s warrant)
  • Accommodation Advice and Assistance 60% (This includes Homelessness prevention, PRS Accommodation found or sustained. These statistics are based on tracking 317 clients over 12 months).
  • Welfare Benefits 95% (This includes clients who received increased or backdated benefit, and who are now better abled to manage their affairs)
  • Debt 87% (This includes debts negotiated to an affordable plan, client better able to manage debt, debt reduced/written off etc.)
  • Immigration 78% (This includes being granted Leave to Remain, refugee status, citizenship, family reunion etc. and includes 63% of appeals won)

Our legal services directly contributes to City strategies on:

  • Prevention of homelessness and rough sleeping by reducing the numbers in temporary accommodation.  In 2011/12 homelessness was prevented or accommodation found in 1,531 of cases above. A 70% homelessness prevention rate.
  • Reducing Inequality through helping to lift clients out of poverty (often suffering multiple problems, for example mental health, addictions, offenders, street homelessness, anti-social behaviour, poverty)
  • Community cohesion through immigration advice helping families achieve stability and live together

Bringing services and organisations together must be the way forward

Today we had an event to mark the co-location of BHT’s Eastbourne Advice Centre with Eastbourne CAB. The purpose of this is to improve the service for clients as well as to save money. BHT Advice in Eastbourne has moved from its old offices into Highlight House, the existing home of the CAB.

This move follows closely on the heels of the setting up of the Advice and Community Hub in Hastings where three advice agencies, CAB 1066, the Hastings Advice and Representation Centre (HARC) and BHT Hastings Advice, now provide their services under one roof.

This approach, a testimony to the farsightedness of all agencies concerned, must be the way things will be done in the future. The CAB is the best known brand and will inevitably attract the greatest footfall. It should not matter to the other agencies if one agency has a higher profile than the others. What is important is that those needing general or specialist advice know where to go. And most people know the CAB.

The future for advice services looks grim. We need to do whatever it takes to make sure that those in need of advice and representation have the best possible chance of receiving it. I am very proud of that BHT Sussex is working with other agencies in this way. I hope to see more of it in the future.

Eastbourne CAB and BHT’s Eastbourne Advice Centre can be contacted at Highlight House, 8 St Leonard’s Road, Eastbourne, BN21 3UH

Does size matter when it comes to Twitter?

@SallyBercow recently tweeted to her fifty thousand followers a link to a post of my blog. Those close to me will know how chuffed I was because in an hour or so I had more hits than I usually have in a month. The post was about the speech the Prime Minister made regarding the possible removal of housing benefit for those under 25.

It coincided with a workshop I ran on Twitter within BHT. We were looking at how BHT can increase its influence through Twitter. In preparation for this we began monitoring the number of followers the 20 or so BHT tweeters have.

Three of my colleagues saw a 50% increase in their followers over a 3 week period:

  • @LizDaviesBHT had an 88% increase. Liz is really worth following as she tweets and retweets a range of really interesting things;
  • @BowlerHelen had a 76% increase. Helen is an inspirational tutor in our Hastings Finding Futures Project and uses Twitter to celebrate the achievements of her learners, young men and women who many had written off;
  • @BHTAdvice had a 52% increase. This account highlights what is happening in the advice world and anyone concerned about changes to welfare benefits and cuts to legal aid should follow this account.

But in preparing for the workshop I came to realise that size doesn’t matter when it comes to Twitter. It is the quality of the followers that counts. Christine Lagarde, the head of the International Monetary Fund, follows just 5 people. If you are an economist and you are followed by her, you will have been noticed at the highest level.

It can be very flattering to be followed by several hundred or even several thousand people. But if each of them, in turn, follow several thousand people, the chances are that you are not being followed at all. I can’t imagine that two of my ‘followers’ @SallyBercow (following 3,951 people) even notices my musings on @SussexCCC nor @campbellclaret (following 5,071 people) on my fascination with southern hemisphere rugby.

It has been said that it is possible to effectively follow a maximum of 150 people on Twitter. In this respect, size DOES matter. I know that I often just skim through my Twitter feed, focusing on just a minority of those on whose tweets I pause.

In considering whether you are being successful on Twitter, do the following simple exercise: decide who are the people you most want to be engaged with on Twitter. It might by 5, 50 or 500 people. Are they following you? If they are, great, if not you are probably not being effective on Twitter. A colleague of mine who deals with the media has a list of around 12, all journalists. She doesn’t need many more followers.

What is of equal important is that she is following anyone who has an interest in the work of @BHT_Sussex and the issues impacting on our clients. Most activity on Twitter, or blogs for that matter, is reading and reflecting. If you spend at least 95% of your time reading and reflecting, you may almost be getting the right balance.

Anyone who just uses Twitter to promote their own ‘fascinating’ version of the world will not attract, nor keep, followers.

Celebrating the amazing work of volunteers at BHT

Last year BHT benefited from the contribution of 103 volunteers. This is the most volunteers we have ever had, and excludes social work students and those who have joined our Intern Programme.

The benefit derived from our volunteers is enormous, both by our clients and by staff members.

Next week is Volunteers Week, and on Wednesday we will be recognising the work of some of our volunteers at an event being hosted by the Mayor of Brighton and Hove, Cllr Bill Randall?

Volunteering in BHT is usually restricted to current and former clients, as part of our commitment to increase the employability of clients. But this last year we have recruited 32 law students to supplement the work of our lawyers and advisers.

Our Addiction Services had 24 volunteers, 20 at the Detox Support Project and 4 at the Recovery Project. A new initiative at the Detox Support Project is the creation of ‘Recovery Buddies’, former clients who are paired with those new to recovery to provide encouragement, advice and a role model. Clients in the Project identify Recovery Buddies as providing exceptional benefit. The Recovery Buddies initiative has been co-ordinated by a former client and volunteer herself. She has recently been recruited into a paid role within the service.

Volunteering at the Detox Support Project is a win-win-win situation: clients benefit from additional support received, volunteers get huge satisfaction from giving something back and it prepares them for work, and the organisation is able to broaden its offer to clients.
I am really pleased that the Mayor will be recognising the contribution of our volunteers.
My only regret is that we are often not able to respond positively to offers of volunteering from the general public. We try to ensure that volunteers are properly training and supported, and we sadly don’t have the capacity to do more?

Real Life Stories: Lesley’s Story

I often receive letters and notes from clients of BHT’s services that tell real life stories about how they have seen their lives changed by the support, advice and encouragement of our staff.  I am planning to publish these accounts, with the agreement of the individual concerned, on this blog. The words are theirs, not mine:

“I am a single woman who found myself homeless and unemployed due to a combination of circumstances, this was not something that I had expected or planned for.

“I found my way into your service by speaking to the Eastbourne Job Centre who advised me to approach BHT Eastbourne Advice, I was unsure of the processes involved but received help and advice from the receptionist who made an appointment for me to speak to the accommodation advisor.

“Within days I had a roof over my head and a support package provided by Firm Foundations and Homework’s that has helped me to get back on my feet.

“By having a roof over my head and the support of the organisation I have been able to achieve many of my goals, I am now self-employed and although not earning fortunes I am more independent financially and more confident for the future.

“I believe that the opportunities given to me by BHT have been life changing, I am now looking forward to finding my own accommodation in the private rented sector and rebuilding my life.

“I strongly believe in what BHT are doing to help the homeless and I am looking to become a volunteer with the Tenancy Centre to help other people.

“Thank you.”