Reflecting on the ‘C’ word, and mentioning Graham Cox and Germaine Greer in the same breath!

Yesterday morning I posted a blog about the minimum pricing of alcohol in response to reports that the government might not proceed with this policy, a policy I think David Cameron was right to pursue. I tweeted a link to the blog and that is when the ‘fun’ started.

A former parliamentary candidate for a minor political party tweeted an extraordinary response: “Stuff your minimum pricing up your arse – socialist c*nt”. People seemed to like my response: “I’m overwhelmed by thoughtfulness of your argument”.

I can’t say my response was original nor as cutting as that of Stella Creasy MP who, when subjected to vile sexist abuse on Twitter, responded with this devastating riposte: “Your mother must be so proud of you”.

I was surprised by Mr P’s response to my blog, and confused by his subsequent bizarre question to me: “How many NHS patients have you killed?”. (For the record, and for the avoidance of any doubt, none!).

Suggesting that one “stuff your minimum pricing” where the sun don’t shine was not the most constructive intervention, unlike the much more thoughtful and challenging arguments set out by Cllr. Graham Cox on his blog.

Today’s post looks at the phrase “socialist c*nt”.  As for being a socialist, some know about my political background, but others might debate whether I have become a poacher turned gamekeeper. I don’t regard socialist as a dirty word although some use it as a sloppy denunciation of a general political outlook, in the same way as the shock jocks in the USA use the phrase ‘liberal’.

It is the use of the C-word that causes particular offence to many people. I am angered and saddened that this insult is used so freely in social media.

According to Wikipedia, it is “a word for the female genitalia, particularly the vulva, and is widely considered to be vulgar….. Scholar Germaine Greer has said that “it is one of the few remaining words in the English language with a genuine power to shock.” (It) is also used as a derogatory epithet referring to people of either sex….. (It describes) “an unpleasant or stupid person” in the Compact Oxford English Dictionary, whereas Merriam-Webster has a usage of the term as “usually disparaging and obscene: woman”, noting that it is used in the U.S. as “an offensive way to refer to a woman”.”

I don’t expect the C-word to be used in BHT, either as an insult or in ‘jest’, EVER.

There is no equivalent for men or for male genitalia, nothing that carries the same viciousness. Words like ‘knob’ and ‘dick head’ are laced with humour.

We have moved on as a society and today it is less likely that people will use the grossly offensive and racist N-word to describe black people, and similarly language has evolved to respect rather than insult gay men and lesbian women.

I have thought about how I should have responded. I tried humour, perhaps not very well and perhaps not appropriately. I did condemn his grossly offensive and sexist language, as did others.  Mr P’s language attracted wide condemnation which is encouraging.

I finish with reference to a response, on a par with that of Stella Creasy, by Gina Harrison, now sadly dead.  She lived in Norfolk Square.  She always defended the right of street drinkers to drink in the old tram shelters (now sadly demolished) because there was no where else for them to go, but she never gave them money.  One day when she refused to give a drinker any money, he called after her: “You old whore”.  Gina, then well into her eighties, slowly walked up to him and said: “Less of the old, if you don’t mind.” Now that’s style.

Social media, online support and traditional giving all help BHT deliver services to our clients

Earlier today, as Sussex ground to a halt because of overnight snow, I tweeted about the Amazon wish list for First Base Day Centre.  The most surprising item on the wish list is for sun protection lotion, probably the thing furthest from most people’s thoughts as they slipped and slid into work this morning.

The serious point, of course, is that homeless people are at far greater risk of getting skin cancer than the rest of the population given their exposure to the elements.

The wish list, which can be found here, has a load more items that are very relevant during periods of severe cold.  I spent a few minutes this morning looking at what has already been bought by our supporters from the wish list in the last few weeks:

  • 21 fleece jackets
  • 4 pairs of thermal long johns
  • 7 thermal vests
  • 54 pairs of thermal socks
  • 2 sleeping bags
  • 5 waterproof jackets
  • 21 toothbrushes
  • 12 tubes of toothpaste
  • as well as a whole range of other one off items essential for the work of First Based Day Centre.

Thank you to all those who have helped people keep dry, warm and clean.

I also this morning read a report, published in Digital Donor Review, that showed that only 5% of charitable donations are made through sites such as Facebook and Twitter, even though 30% of respondents said they were inspired to give by social media.

The First Base wish list shows that people like giving in different ways.  At BHT we are fortunate to have some extremely generous benefactors who support our work year on year, those who leave a bequest to BHT in their Wills, and those who support us on the ad hoc basis, although many do so on a regular basis in response to appeals, not least at Christmas time.

BHT is extremely fortunate to have secured a large number of contracts from national and local government, and we are successful in bidding of charitable funds, such as those from the Big Lottery.  However, it is the support of ordinary men and women that makes a real difference in the work we tend to.

From the list above, there are many items that we take for granted.  But for somebody sleeping on the streets of our towns and cities, having dry and warm clothes is important as is their ability to wash their face and clean their teeth.

How much time do you spend each day on Twitter, and has it improved your social life?

On the train to Lewes this morning. I bumped into an old friend. We got talking about Twitter. He said he couldn’t spare the time to get into something like that, and that trying to keep up with Facebook was almost a full-time occupation.

I extolled the virtues of Twitter and assured him that it was so unlike either Facebook or, more importantly, an email inbox. He asked me how much time I spend each day on Twitter. I probably spend 10 to 15 minutes a day at most, 95% of the time reading and re-tweeting except on those days when I am actively tweeting in which case I might spend four, possibly five minutes.

By pure chance, on the train journey back from Lewes, I stumbled across an Infogram on influence and social media.

The Infogram suggests that the average person spends 405 minutes each month on Facebook, 89 minutes on Tumbler and on Pinterest (both a mystery to me), and just 21 minutes on Twitter.

Have a look at the Infogram. There is information that could even improve your social life! Compared to the average Internet user, social media users are 45% more likely to go out on a date. Now for any doubters out there, that should be a compelling case for you to join Twitter….

Further reflections on Twitter – can the personal be professional?

Continuing my reflections on Twitter, some people think you should keep your work tweeting separate from your personal Twitter account.

I’m not so sure. My Twitter handle (see, I am learning all the lingo) is @AndyWinterBHT. I know I am slightly hindered in what I can say given the “BHT” suffix. But then, even if I had a separate account, I still couldn’t speak my mind freely because I would still be identified with that organisation I work for, whose name temporarily escapes me!

I actually like knowing that people have a hinterland, such as the Sunday ritual of @LisaSaysThis and @AMOQ1 who for some obscure reason tweet about archery or, more specifically, about The Archers themselves. The flower arranging prowess of the Handsome One, as recorded by @Huxley06, gives me hope that I too will one day be able to arrange a vase of daffs, but I sadly won’t ever become the top flight football referee that @ConallBartlett4, according to his dad, is destined to become. Then there is the Muesli Hill soap opera brought to us by @anthonyzach and @dzyrl, or baking by our very own Delia Smith, @ValPearceBHCC.

Of course all of the above successfully combine professional tweets with personal reflections and insights. I apologise unreservedly for the above comments. I think their Twitter content is the better for this fusion.

In addition to tweeting about @BHT_Sussex, and issues that impact on the organisation and its clients, I have been known to tweet about @SussexCCC and South African rugby and cricket. I have even been known to tweet about @StokeCity. This comes at some cost because every time I tweet about the Mighty Potters, I lose 2 or 3 followers. I just can’t imagine why.

I tend to keep my private life just that, private, although I have been known to mention I am watching cricket with @ClareCalder or offering her paternal advice about not getting another piercing. (She ignored me).

What gives me a great deal of pleasure is retweeting others, not least those posted by amazing third sector organisations locally. I know how much I appreciate being retweeted by them. I also retweet much of what is posted by @OurDaughtersUK, a campaigning organisation for whom I act as treasurer.

Many people put a disclaimer on their Twitter. My biography had such a disclaimer which said: “The views expressed here are Andy’s and not necessarily those of BHT”. Why I felt it necessary to write about myself in the third person, I don’t know. I set up my own account unlike the CEO of another charity (not local) whose PR team would not give him the password to his own Twitter account. This caused no end of amusement when that became public knowledge.

So today I changed my twitter profile. Gone is reference in the third person, and as for the disclaimer, I have changed it to: “The views expressed here are probably not those of BHT other than tweets relating to Stoke City which are all official BHT policy”.  It is about as valid as any other worthless disclaimer!

Twitter, who I am following, emails, and some shameless self-promotion

Do you, like me, sometimes pretend to know what people are saying when in fact you don’t?  I find this happens often on social media which can be fast moving and I find myself running just to stand still.

I don’t really get LinkedIn, I keep up with my daughter and nieces (I have no nephews) through Facebook, and feel out of my depth with most other social media. But I love Twitter. Some people liken Twitter to another email inbox. It is nothing like that. While emails demand and consume, Twitter feeds and inspires. While emails are a burden, Twitter is an inspiration.

I used to read two or three newspapers a day, now the only daily I read is the wonderful Brighton Argus. People criticise the Argus, but we would sorely miss it if it was not there. The cause for turning my back on daly papers is Twitter. I get far more information through Twitter, access to good writing, and most of all, I am entertained.

I follow too many people. It is said that it is possible to effectively follow a maximum of 150 people. I know I skim read my Twitter feed but there are those Brighton folk whose posts I always read including @Tony_Mernagh @huxley06 @robert_nemeth @ridgwaytim @brightonargus @BHcitynews @ChSuptBartlett @LisaSaysThis @ValeriePearce @RichDB_Brighton @IanChisnall @MelitaRadio @OurDaughtersUK @AMOQI @bonettpa @ArgusBizness and, in the interest of political balance, @chrishawtree @CoxGraham and @ThePennyDrops as well as my 45 or so @bht_sussex colleagues who are on Twitter. An absolute delight is @davemarthur who invariably makes me laugh or otherwise reminds me of my political roots. Apologies to those I have not mentioned – the list was getting rather long.

Being followed by famous people can be very flattering until you realise that three of the ‘big names’ who follow me follow thousands, even tens of thousands of people. I was thrilled when Desmond Tutu followed me. It wasn’t a fake account, it was actually the Tutu Foundation, sadly not the great man himself.

But back to my main point, not keeping up with the jargon. I have sympathy for David Cameron. I too thought LOL was “lots of love” although it is something I have never tweeted, and certainly never to Rebekah Brooks! I regularly RT but I hadn’t realised that I also MT. Apparently I have been MT-ing for months. I learned today that one should insert MT if you have modified a tweet, MT standing for ‘Modified Tweet’.

When I first joined Twitter I didn’t realise that to RT did not imply endorsement although, as was pointed out to me last year, a pattern of RT-ing can convey a message, such as the number of Tweets I re-Tweeted on the impact of welfare reform.

I had hoped that to MT was to offer some kind of endorsement, as in ‘meaningful tweet’. Alas, no. There are some tweets I would like to endorse. I would suggest ET but that acronym has already been taken.

I will continue to RT and try to remember to MT. When I do, it usually implies, but not always, endorsement from me, for what that is worth, which is probably not a lot! If you have yet to join Twitter, delay no more. A good starting place is to follow @AndyWinterBHT. How is that for a shameless bit of self-promotion!

Does size matter when it comes to Twitter?

@SallyBercow recently tweeted to her fifty thousand followers a link to a post of my blog. Those close to me will know how chuffed I was because in an hour or so I had more hits than I usually have in a month. The post was about the speech the Prime Minister made regarding the possible removal of housing benefit for those under 25.

It coincided with a workshop I ran on Twitter within BHT. We were looking at how BHT can increase its influence through Twitter. In preparation for this we began monitoring the number of followers the 20 or so BHT tweeters have.

Three of my colleagues saw a 50% increase in their followers over a 3 week period:

  • @LizDaviesBHT had an 88% increase. Liz is really worth following as she tweets and retweets a range of really interesting things;
  • @BowlerHelen had a 76% increase. Helen is an inspirational tutor in our Hastings Finding Futures Project and uses Twitter to celebrate the achievements of her learners, young men and women who many had written off;
  • @BHTAdvice had a 52% increase. This account highlights what is happening in the advice world and anyone concerned about changes to welfare benefits and cuts to legal aid should follow this account.

But in preparing for the workshop I came to realise that size doesn’t matter when it comes to Twitter. It is the quality of the followers that counts. Christine Lagarde, the head of the International Monetary Fund, follows just 5 people. If you are an economist and you are followed by her, you will have been noticed at the highest level.

It can be very flattering to be followed by several hundred or even several thousand people. But if each of them, in turn, follow several thousand people, the chances are that you are not being followed at all. I can’t imagine that two of my ‘followers’ @SallyBercow (following 3,951 people) even notices my musings on @SussexCCC nor @campbellclaret (following 5,071 people) on my fascination with southern hemisphere rugby.

It has been said that it is possible to effectively follow a maximum of 150 people on Twitter. In this respect, size DOES matter. I know that I often just skim through my Twitter feed, focusing on just a minority of those on whose tweets I pause.

In considering whether you are being successful on Twitter, do the following simple exercise: decide who are the people you most want to be engaged with on Twitter. It might by 5, 50 or 500 people. Are they following you? If they are, great, if not you are probably not being effective on Twitter. A colleague of mine who deals with the media has a list of around 12, all journalists. She doesn’t need many more followers.

What is of equal important is that she is following anyone who has an interest in the work of @BHT_Sussex and the issues impacting on our clients. Most activity on Twitter, or blogs for that matter, is reading and reflecting. If you spend at least 95% of your time reading and reflecting, you may almost be getting the right balance.

Anyone who just uses Twitter to promote their own ‘fascinating’ version of the world will not attract, nor keep, followers.

The day Sally Bercow changed my life

Well, perhaps not changed my life, but she certainly made my day. Yesterday I ran a workshop on Twitter at BHT Sussex for a number of members of staff. We looked at who were effective tweeters, what made someone interesting, and why some people had greater authority on Twitter than others.

We looked at an individual’s reputation, and the relevance of one’s position in an organisation, how long a person had been in role, their knowledge base, how interesting their opinions were, and their personal conduct. We analysed how influential different individuals in BHT were on Twitter. I, for example, have the advantage of being the CEO and the credibility that brings, whether or not I personally merit it. Having worked for BHT for 27 years also brings some credibility, regardless of whether I have learned anything useful in that time or have anything interesting to say.

Towards the end of this very worthy discussion, I needed to illustrate something about Twitter and this blog. I then noticed that in the previous hour I had had twice as many hits on the blog than I would normally have in a week! Was it that I had said something particularly interesting, profound or controversial? Nothing like that. Earlier in the day I had posted my reaction to the speech by David Cameron in which he proposed that those under 25 should not be entitled to housing benefit.

It was a fairly straightforward post but the Twitter link to that post had been retweeted by one of the great Tweeters of our time, the incomparable @SallyBercow. Her simple, and generous tweet read “Good blog on the disgraceful Cameron housing benefit proposal >> RT @AndyWinterBHT: http://wp.me/pDTWu-iA“. This recommendation resulted in many dozen retweets and a huge volume of traffic to the blog.

The moral of the story is that it doesn’t really matter how influential a small time tweeter and blogger like me tries to be, all it takes is one recommendation from the likes of Sally Bercow to changed your life or, rather, make your day!

14 people and organisations, local and national, who are worth following on Twitter

Today I ran a workshop at BHT Sussex on effective use on Twitter. One of the exercises we did was to reflect on who the participants felt tweeted best. The first person mentioned was Emma Daniel of the Brighton and Hove Community and Voluntary Sector Forum, and there was a general consensus that Emma (@Huxley06 on Twitter) had interesting things to say, her tweets were lively, and she gets into some interesting conversations.

The others commended (in no particular order) were:

National
@Shelter: does what others try to do, but Shelter does it well. It gets a balance between being informative and offering practical help;
@SocietyGuardian: a reliable source of information, interesting conversations and comments;
@ThirdSector: stories, news and views relevant to our sector;
@RSPCA_official: provides a really good learning tool on how to use social media;
@WstonesOxfordSt: tweets that make up a story, very original (particularly how staff now have to spend an hour each day practicing penalties);
@big_ben_clock: predictable, repetitive, makes me laugh;
@campbellclaret: Alistair Campbell has an understanding of traditional and new media like few others, and is generous in his promotion of others;
@JeremySwain: the CEO of ThamesReach is one of the original thinkers in the homelessness sector, a true leader.

Local to Brighton & Hove and East Sussex
@brightonargus: comprehensive news from Brighton and Hove;
@BHcitynews: independent news and views for Brighton and Hove;
@BrightonHoveBus: useful real time information on road works, delays, etc.
@demsoc: the Democratic Society tweets on local, national and international politics in an interesting and sometimes quirky fashion;
@davemarthur: radical, makes me laugh out loud (also into cricket…!).

Tomorrow I will write about a 15th, how @SallyBercow made my day!

Am I getting it right on Twitter? Your feedback would be appreciated.

Over the weekend I lost 3 followers on Twitter. I was indulging my passion for the South African rugby and posted several tweets regarding the Boks 22-17 victory over England. By the end of the match the number of followers had gone down by 3.

From time to time (okay, quite regularly) I will tweet about Sussex County Cricket Club, Stoke City and South African cricket. However, the vast majority of what I put on twitter relates to my work at Brighton Housing Trust. Indeed, my ‘twitter handle’ is @AndyWinterBHT. I comment on things to do with housing and homelessness, social policy, and other issues directly affecting BHT clients. I re-tweet interesting things that other people say on these subjects.

I’m now doing a review on whether I am getting it right on Twitter. I would be interested to know what you think: should I be doing more on social policy or are you particularly keen to learn more about southern hemisphere rugby? Should I tweet more or are you tempted to unfollow me because what I tweet is of no interest to you at all?

Good practice suggests that Twitter is at its best when those posting are authentic, that it is not ‘corporate’, and that the person behind the job title comes through. I hope I am at least part way there, but I would welcome any feedback you might have, either by leaving a comment, direct messaging me on Twitter, or by emailing me

Many thanks

How should we be overcoming digital exclusion?

Apparently there are 11,000 WiFi hotspots in Brighton and Hove. That equates to 130 per square kilometre, according to figures published by BT.

While London has 30 times as many hotspots, because of its comparative size, it has only around half as many WiFi connections per square kilometre compared to Brighton and Hove.

I am surprised these days to go to an event and find that there is no automatic free WiFi. In this day and age WiFi should be as common as lighting, heating and the availability of toilets!

Last year I attended an event in a town on the coastal south east. I asked one of the organisers what hash tag should be used for those tweeting about the event. I was told that they didn’t do twitter in that locality! I didn’t bother asking about WiFi.

At BHT we recognise that Internet access has to be an integral part of the offer we make to our clients. That is why that, by the end of December 2012, we’re committed to ensuring that all our clients have affordable access to the Internet.

The first part of this program is to ensure that we have 50 WiFi hotspots across the organisation were clients can have free access to the Internet. We hope to have this in place by the end of April.

The bigger challenge is how we ensure that the residents of all our properties can access the Internet. We will consult them about whether broadband and WiFi should be installed into their properties. There would be a small cost to them but we believe that by doing it on a group basis considerable savings can be made for individual residents. Residents in some properties may make a decision that they do not wish to pay the small extra amount that would be added to their service charge. However, I believe that the majority will want to take advantage of what we can offer.

I would be interested to hear what other charities and housing associations are doing to help bridge the digital divide.