Bullingdon Club Bullies dehumanise homeless man by burning £50 in front of him

This afternoon I was writing a no doubt worthy item for this blog on BHT’s preparation for the digital inclusion challenges relating to the introduction of Universal Credit when I saw the tweets by Aideen Jones, the Chief Executive of Southdown Housing Association, regarding members of the Bullingdon Club who allegedly burnt a £50 note in front of someone begging on the streets of Oxford. (26/02/13: Please note I have removed a link to the original article on another blog which has itself been removed).

Aideen is right to point out that £50 could have bought 40 pairs of thermal socks for homeless people.

Of course people will make a connection between this obscene flaunting of wealth by a group of rich boys. The Prime Minister, the Chancellor of the Exchequer, and the Mayor of London, all were members of the Bullingdon Club during their misspent youth, but I imagine Messrs Cameron, Osborne and Johnson will today share the outrage felt by most reasonably minded individuals over this incident.

The thing that upsets me most about this incident is what it says about how homeless men and women are dehumanised by society. If the allegation is true, these Bullingdon Bullies are merely an extreme example, and are the rightful targets for the contempt of decent people. But this dehumanisation goes much wider, from the groups of lads who think it is funny to give someone sleeping rough a kicking on a Saturday night, or a drunken reveller relieving himself on someone sleeping in a doorway, or the security guard who pours a bucket of cold water over someone sleeping in a car park.

More extreme examples lead to the violent death of homeless people through assault or setting fire to a sleeping bag when the individual is asleep in it. Dropping a paving slab on the head of someone asleep on the beach or in a park is likely to do serious damage.

Yet this happens. What we need to do is to put an end to homelessness. A grand objective, but one that should be seen as historically important as the abolition of slavery or the ending of apartheid. This week, Homeless Link will be launching a manifesto aimed at seeing the end of homelessness in the UK by 2023. My colleague, Nikki Homewood, will be at the launch of this manifesto in the House of Commons on Tuesday.

But individually we can do something. In response to Aideen’s tweet, I will buy £50 of thermal underwear for homeless men and women who use First Base Day Centre. You, too, can help, either by buying something from Amazon using the First Base wish list on this link or for those of you who don’t wish to use Amazon, donations can be made direct to First Base through our Just Giving page.

But there is one other thing we can do. We can stop using the term ‘the homeless’, a phrase that dehumanises people. They are men and women, they are someone’s son or daughter, husband or wide, brother or sister, father or mother. They have names. They have hopes and aspirations, feelings and fears. I always try to refer to “homeless men and women”.

In South Africa, where I grew up under apartheid, the white rulers referred to “the blacks” who had second class status, and whose lives were valued less than those of white people. The murder of a black man and woman rarely attracted media attention, more rarely warranted a police enquiry. In the white community, black people had become dehumanised. Hopefully in Britain in 2013 we won’t allow the same to happen to homeless men and women.

2 great stories about bus drivers: revenge against a ‘Jobs-worth’ and a gesture showing a little effort goes a long way

I heard a story yesterday evening, absolutely true, about an 86 year old man who tried to board a bus in Shoreham at 9.29am, one minute before he was eligible to use his pensioners pass, but the driver refused to let him board.  When the pensioner asked if could wait one minute, the driver refused.  The pensioner then said he would get the bus at the next stop by which time it would be 9.30am.  The ‘Jobs-worth’ driver said he would never make it and pulled away.

The pensioner, an amazingly fit 86 year old who jogs every day, then ran to the next stop and got there before the bus that had been caught at a set of traffic lights.  The driver was furious but could do nothing but let the pensioner on. 

There is nothing that annoys me more (actually there are a few things) than a Jobs-worth, who sticks to the narrow, letter of the law or job description or regulation when nothing would be harmed by showing a bit more compassion, humanity, understanding, flexibility.

Not all pensioners are as agile and fit as this one (I’ll ‘out’ him – he’s my dad).  I know it gave him a massive boost to his confidence.  I am also heartened by something my daughter witnessed on a bus at Churchill Square when an elderly lady boarded the wrong bus.  The driver took her by the hand, across the road, to the correct stop and made sure someone would guide her to the correct bus.

I’m not sure if this is what David Cameron means by the Big Society, but these two incidents compare mean-spirited and narrow-mindedness as opposed to someone with a big heart.  I know which example helps make society a better and happier place.

Humanisation – asking “How are you?”, really meaning it, and taking time to listen to the reply

At the end of last year I received a very moving letter from someone who had been supported through our Legal Services. In sorting through papers yesterday I came across it again and it was as moving the second time I read it as it was when it first arrived.

She wrote about the response she got from one of our solicitors when she first arrived at our Advice Centre in Brighton. “I was tearful, not very coherent, more confused as I became tired. It would have been very easy for Rachel to just think – a 56 year old woman, obviously vulnerable, desperately trying to stay in her house, clutching at straws, whats the point of going through all this paperwork, just put her on the housing list”.

Her letter captures the value and depth of the service.  A key concept in the advice sector is that of ‘Humanisation’, and it is an essential part of the approach taken at BHT’s Legal Services.  It means that when you say “how you?”, you really mean it and are prepared to listen and react to what the other person has to say, no matter how long it takes. Humanisation goes beyond efficient case work.  It ensures that patience, care and compassion is shown and given. It is the difference between a purely commercial approach, and one that focuses on quality and excellent outcomes.

 There is, however, a cost in delivering advice in this way, both financially to the organisation and to the advisors who work around 10 hours unpaid overtime each week. This sums up a constant tension within an organisation like BHT, trying to get the right balance between the quality of services provided, caring for our staff, and ensuring that the organisation’s financial viability remains strong.